This Privacy Policy explains how Pedal Pro handles personal data in connection with its bicycle repair workshop services and website use. It applies to service inquiries, workshop intake, inspections, repairs, collections, and related communications.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or objection to certain processing. Some requests may be limited where we must keep records for legal, accounting, or service documentation purposes.
Requests should describe the data or issue involved so we can locate the relevant records and respond appropriately. We may need to verify identity and may decline or limit a request where the law allows us to do so.
We retain personal data for the period needed to manage the service relationship, complete billing and recordkeeping, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymize it where practical, subject to any lawful retention requirement.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, bicycle and service information, appointment details, payment and billing records, communication content, and technical data such as device or browser information. Where a bicycle is brought in for inspection or repair, we may also record notes about the condition of the bicycle, requested work, approvals, and service summary information.
We receive data from service inquiries by phone, email, contact form, or workshop drop-in; from bicycle intake and inspection discussions; from payment and collection steps; and from limited technical collection when the website is used. We may also create internal records from workshop notes, quote approvals, and completed service documentation.
We may use session cookies to keep the site functioning during a visit, preference cookies to remember limited settings, and analytics cookies to understand general site use. We do not rely on cookies to collect more information than is needed for these purposes, and cookie behavior may vary depending on browser configuration.
We use standard browser cookies and similar tools for basic site operation, traffic measurement, and preference handling where enabled. Users can manage cookies through browser controls and, where available, device settings. Blocking certain cookies may reduce the reliability of forms, session handling, or saved preferences.
We use personal data to respond to inquiries, schedule and manage appointments, receive and document bicycle intake, inspect bicycles, prepare quotes, carry out approved repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain business records, operate the website, and meet legal obligations. We may also use limited contact information to send seasonal maintenance reminders or service follow-up messages where permitted.
We may share personal data with service providers that help operate the website, process payments, maintain records, deliver communications, or support workshop administration. These parties may use the data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also share information where necessary to prevent fraud, misuse, or security incidents.
